Welcome to SteelBazaar's Help Center!

We're to assist you at every step of your journey, from browsing our steel products to completing you purchase and beyond.

1. Frequently Asked Questions (FAQs)

How do I create an account?

How cna I search for specific steel products?

What are the payment options available?

What are your shipping and delivery policies?

How do I track my order?

Can I return or exchange products?

How do I contact customer support?

2. Buying Guide

Need help choosing the right steel products? Our step-by-step buying guide walks you through.

Understanding product specifications (size, weight, grade)

Comparing suppliers and pricing

Adding products to your cart

Completing you purchase securely

3. Quote Management

Easily manage your quotes with these resources:

Request a Quote: Learn hoe to submit a quote request for your desired products.

View Quotes: Access your existing quotes and their details.

Accept or Reject Quotes: Find out how to respond to quotes from suppliers.

Negotiating Quotes: Tips on discussing pricing and terms with suppliers.

4. Buyer Support

We are here to assist you with any buyer-related queries:

Account Issues: Resolve login problem or account access issue.

Products Inquiries: Ask questions about specific products or specifications.

Order Assistance: Get help with placing or managing orders.

Feedback & Complaints: Share your feedback or file a complaint.

5. Buyer Support

We are here to assist you with any buyer-related queries:

Account Issues: Resolve login problem or account access issue.

Products Inquiries: Ask questions about specific products or specifications.

Order Assistance: Get help with placing or managing orders.

Feedback & Complaints: Share your feedback or file a complaint.

6. Supplier Support

Are you a steel supplier looking to sell on SteelBazaar? Get started with:

Account setup

Listing your products

Managing orders and payments

6. Contact Us

Need personalized help? Our customer support team is here for you.

Email us: support@steelbazaar.com

Call us: 1800-123-STEEL (Monday to Friday, 9AM - 6PM)

Live Chat : Chat with is for instant help.

Need more help? Vcall our Community Forum or check out our Blog for tips, news, and expert advice on steel trading.

SteelBazaar is a Digital & AI-Powered Platform for MSME Excellence, designed to transform traditional steel businesses into future-ready, globally competitive enterprises. Built by industry veterans with over 500 years of combined on-ground experience, SteelBazaar goes beyond conventional digitisation to solve deep-rooted operational, financial, technological, and market-access challenges. The platform integrates every critical business function-procurement, inventory monetisation, cloud manufacturing, financing, logistics, sustainability, and market intelligence-into one seamless ecosystem.

By leveraging AI-driven decision-making, real-time analytics, and automated processes, SteelBazaar empowers MSMEs to reduce procurement costs, increase sales realisations, improve cash flow, enhance production capabilities, and meet global compliance standards. With access to advanced processing technologies on a pay-per-use model, 95% forecast accuracy, export-readiness solutions, and ESG-aligned sustainability systems, businesses can shift from reactive problem-solving to strategic growth. SteelBazaar enables MSMEs to transition from survival-mode operations to excellence-driven expansion, making them stronger, more profitable, and internationally scalable.